Refund policy
Welcome to MeowTownShop, where your cat's comfort and satisfaction are our top priorities! We understand that sometimes things may not go purr-fectly, but rest assured, we've got you covered with our hassle-free return policy.
If, upon receiving your purchase from MeowTownShop, you find it to be damaged or defective, please reach out to us immediately at meowtowninnaples@gmail.com. Our friendly team will be more than happy to assist you with the necessary return information and instructions to ensure a smooth process.
To be eligible for a refund, please make sure to return the item within 15 days of the purchase date, with all tags and packaging intact. We want your cat to feel like the true kings and queens they are, so please ensure that the item is returned in its original condition.
When sending back the item, it's essential to package it securely and use reliable carriers like U.P.S. or U.S. Parcel Post (unless instructed otherwise). Don't forget to include a copy of your original receipt and your order number to speed up the refund process.
We value your cooperation in adhering to these guidelines, and we promise to process your refund as efficiently as possible. At MeowTownShop, we strive to provide you and your furry friends with the best shopping experience. If you have any questions or concerns, our whisker-tastic customer support team is here to help.
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Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at meowtowninnapes@gmail.com.